Kenya Power Resolving Prepaid Token System Glitch for Customer Convenience

Kenya Power is actively working to resolve a technical glitch in its prepaid token system, causing delays for customers. Efforts are being made to restore normal operations and ensure a seamless experience for purchasing prepaid tokens.

Technical Glitch Disrupts Prepaid Token Purchase for Kenya Power Customers

Key Points:

  • Kenya Power is facing a technical glitch in its prepaid system, leading to delays in generating electricity tokens.
  • The company is actively working to rectify the issue and restore normal operations as soon as possible.
  • Customers have been advised to remain patient while the problem is being resolved.

Customer Complaints:

  • Many customers in Kenya have voiced their frustration on social media platforms due to the inability to purchase prepaid tokens.
  • This issue has caused inconvenience for customers who rely on prepaid electricity for their daily needs.

Kenya Power’s Response:

  • In response to the complaints, Kenya Power has acknowledged the problem and expressed apologies for any inconvenience caused.
  • They have assured customers that their team is diligently addressing the issue to restore normal functioning of the prepaid system.
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